GENERAL TERMS AND CONDITIONS
2. CHANGE OF TERMS AND CONDITIONS.
2.1. The Slots City® administration has the right to make changes, edit, change and update these Terms. Commercial and legal reasons are considered acceptable. In addition, these include the terms of service for users. Any changes and additions become available to users after their update and take effect. The administration of the resource assumes responsibility and obligations for timely notification of additions, changes, edits, etc. This is done by posting a new version of these Terms on the site. We recommend that you regularly update the information to be fully aware of any changes that may appear on the website. The administration has the right to do this at any time it sees necessary. As this, the software changes can be made, as well as the customer services provided. At the same time, the implementation of legislative norms remains in full and unchanged.
2.2. In case of disagreement with the changes made, the user has the right to stop using this website by closing the existing gaming account. If the visitor continues to use the services of the resource after the changes made to the Terms, such behavior is regarded as consent to the new Terms, changes made, etc. At the same time, it does not matter for the administration whether the user received a message about the changes made or not, and whether he has read the changes in the Terms.
3. LEGAL REQUIREMENTS
3.1. Persons under the age of 21, disabled or included in the register of persons who are prohibited from playing, are not allowed to use the services of this website. The use of the services of the website by persons who have not reached the so-called “Acceptable Age” will be considered a violation. In order to prevent this from happening, the administration has the right to request documents confirming the age of the user at any time. This is necessary so that we can make sure that the website is not used by persons who have not reached the “Acceptable Age”. The administration has the right to suspend the user account and game account, as well as refuse to provide services if the user does not submit documents, confirming his/her age.
3.2. It should be understood that in some jurisdictions, the services provided on the website may be considered illegal. We cannot provide users with legal advice regarding the legality of using the services of this resource. We do not insist that all services offered on the website fully comply with the legal regulations of the user’s state. By using the site’s capabilities and using its services, you automatically agree to accept all the Terms and Conditions, and also bear full responsibility for your actions. Even if the services provided on the site are not legal in your state.
3.3. We, in our turn, confirm that we do not intend to provide services that are contrary to the laws of the state in which our client lives. We insist that your use of the services of the site is an indirect confirmation that it fully complies with the laws of the country of your residence. In case of illegal use of the website’s services, the administration does not bear any responsibility for this.
3.4. If the user is located or resides in the United States of America, Italy, Spain, Great Britain, France, Portugal, Hungary, Macau, Denmark, Germany, the Netherlands, Belgium, Taiwan, Latvia, Hong Kong, Czech Republic, Slovakia or Australia, he is not allowed to open game account on the website. Please note that the list of prohibited jurisdictions may be changed at any time. If the user is a citizen of one of the indicated countries, he agrees that he is not eligable to open a game account on this site. In case of violation of this rule, the user and his account will be blocked. Money and deposits remaining on the user’s accounts are refundable. However, the administration does not guarantee this.
3.5. Each user of the website is solely responsible for paying taxes and all fees that are received on the website. Responsibility for compliance with tax laws lies entirely with the user. In this case, the player’s balance at the time of payment of all fees and taxes does not matter.
4. OPENING AN ACCOUNT
4.1. Using the services of the website is possible after registration (opening an account). During the procedure, an email address and a password are entered by the user. These data will subsequently be used to enter the website. Also, the following personal information should be provided: name, phone number, date of birth, etc.
4.2. During the registration process, the true data must be indicated. In particular, the specified and real name must be identical. The Slots City® administration has the right at any time to demand copies of documents confirming the user’s identity. It can be the following:
- another document;
- Card ID, etc.
The user’s account may be suspended if he does not provide the administration with the requested documents. This will be done temporarily, until the documents are submitted, and later finally in the event that the requested documents are not received in the future.
4.3. By registering on the website, you must indicate correct information, which is true and accurate. In the event of changes in personal information, you are obliged to make these changes in the account registration data. If these requirements are not met, the payment of winnings, bonuses, etc. will be suspended, and your account will be blocked.
4.4. If you have any questions or problems during registration, you should contact the support service at [email protected] or via online chat, or using the “Help” button in the lower right part of the screen. You can also contact the administration by the phone number indicated on the website https://slotscity.ua/, as well as by the numbers: +38 (093) 170-12-66, +38 (044) 506-17-74, 0-800 -750-774.
4.5. The account on the website belonging to a single player / household / IP address / other device, etc. should be the only one. If the second and subsequent accounts are registered by the same person, it will be considered “Duplicate”. In case you want to replace the existing account with a Duplicate account, you must immediately contact the administration to obtain permission to open a Duplicate account. In this case, the first account will be blocked, and access to it becomes impossible from the moment a new one is opened. If a Duplicate Account appears without notifying the administration and blocking an existing one, the following occurs:
4.5.1. We have the right to declare all transactions made using the Duplicate Account invalid.
4.5.2. All funds that were received through the Duplicate Account are recognized as illegal and are subject to return at the request of the administration. We are talking about winnings, bonuses, etc. If these funds have already been withdrawn from the Duplicate Account, they are subject to return in full, including by court order.
4.5.3. The administration is not obliged to return bonus or real funds that are on the balance of the Duplicate Account. The decision to return the funds lost by the Company that were withdrawn from the Duplicate Account is made unilaterally. This is also true in cases when bets were made from Duplicate Account accounts and winnings were received, and if there were no bets, even if the bonus funds were simply on the account.
4.5.4. The site administration does not accept requests for the return of blocked / lost funds from the duplicate user account. It does not matter for what purpose it was created: to receive bonuses, place bets, cash out illegally obtained funds, etc. Opening a new Duplicate Account in order to recover blocked funds from a previous Duplicate Account is also considered illegal. All such accounts will be identified and blocked. The administration is not responsible for the safety of funds in such accounts. Initial deposits will not be refunded to users if it is determined that a Duplicate Account has been opened for the purpose of abuse of these Terms and Conditions.
5. IDENTITY CONFIRMATION, PROTECTION REQUIREMENTS
5.1. Users who become regular visitors of the website https://slotscity.ua/ confirm all of the following:
5.1.1. The age of the visitor corresponds to the minimum permissible age of the player (21 years), regardless of the country of residence or location at the time of registration, and taking part in gambling is not prohibited by state legislation.
5.1.2. All funds in the gaming account belong to the user legally. All information that is transmitted to the administration during registration, as well as subsequently (for example, within the framework of transactions that require the deposit of funds), is genuine and correct. All names strictly correspond to those indicated on plastic cards, current accounts, in electronic wallets, etc., which are used for transactions.
5.1.3. Using the services of the site, each player is fully aware of the risk of losing money. All responsibility for the loss of funds due to the use of the site services lies with the user. Any registered visitor agrees that he uses the services of the resource solely of his own free will and wishes and does so at his own peril and risk. In the event of any losses during the stay on the website, the user has no right to present any claims to the administration.
5.1.4. You fully and unconditionally agree with the Terns, procedures, etc., which are accepted in these Terms. You also understand the rules of the games that are provided over the Internet and, accordingly, are fully responsible for your actions. In addition, you agree not to commit acts or other actions that may cause any, even minor damage to the Company.
5.2. Registered users agree to the possibility of periodic checks of the account / personal and contact information by the administration, as well as by third parties who have the appropriate permission to do so under the current legislation.
5.3. The withdrawal of funds from the gaming account may be limited during the verification process.
5.4. If the website administration finds out that the information provided by the user is false, misleading, not entirely accurate, etc., or such information does not fully correspond to reality, we believe that the user has violated the terms of the Agreement. In this case, the Company has the right to block the user’s account and close access to his game account. Any actions with the account and the gaming account on the part of the user in this case become impossible.
5.5. If the administration cannot receive confirmation from the user that his/her age corresponds to the Acceptable age requirements, it can block access to the game account. If the age of the user did not correspond to the Permissible at the time of participation in any operations that are available on the site https://slotscity.ua/, the following happens:
- the account of the user is blocked;
- any transactions that were made by the user are considered to be invalid, the funds are transferred to the account will be returned (not in all cases);
- all bets that were made during this period are also returned to the user;
- all winnings received by a person under the age of 21 are considered lost and not paid, and if they are withdrawn from the gaming account, they are subject to immediate return.
5.6. Registered users do not have the right to use other people’s funds on the website that do not belong to them.
6. USER NAME, SECURITY AND PASSWORD
6.1. The user should not transfer information about his login and password to third parties. In case you forget the data used to enter the website, the password can be restored. To do this, you must click on the “Forgot your password” button. It is available in the login menu.
6.2. The player bears full and unconditional responsibility for the safety of the password and all actions performed with the game account (balance). In the event of losses incurred due to the actions of third parties who have gained access to the user’s account, all responsibility also lies with him/her.
6.3. If an unauthorized access has been made to the user’s account and game account, he/she must immediately inform the administration. This also applies to any other security breach. If we ask for evidence of unauthorized access, the user is obliged to do so as soon as possible. We are not responsible for damage that occurs as a result of the misuse of personal data, which resulted in the possibility of access to the player’s account. At the same time, it does not matter for us how third parties gained access to the account: with the help of the user or independently, without the knowledge of the guest.
7. DEPOSITS AND WITHDRAWALS
7.1. To use paid services, funds must be deposited on the user’s gaming account.
7.2. By replenishing the game account and using funds to perform operations on the site, the user confirms:
- the deposited funds are not illegal, they have no criminal or similar origin;
- all payments and transfers made are irrevocable, it is impossible to cancel payments and / or demand a refund of the funds transferred to the account.
7.3. On the website https://slotscity.ua/, it is prohibited to accept funds from third parties: relatives, friends, spouses, business partners, etc. The user has the right to deposit funds to the gaming account only from the balance of exclusively personal accounts / wallets / systems, etc. If the administration reveals that the funds were deposited by third parties or from other people’s accounts, all winnings will be canceled.
7.4. When requesting a refund to the legal account holder, all fees and other expenses are borne by the recipient.
7.5. Cash is not accepted on the website. The company has the right to use the technical capabilities of third-party organizations to process payments made by the user. We may also process payments to the player using third-party systems. The user automatically agrees to this condition by registering on the site.
7.6. You have no right to cancel transactions that have already been completed. They cannot be canceled or canceled in any way possible. In the event that somehow this is nevertheless done, and the previously transferred funds will already be used to pay for the site’s services, the user undertakes to reimburse the losses incurred by the Company.
7.7. The company has the right to block and cancel any transactions made from the user’s account, and can also collect winnings in several cases. These are: fraudulent or suspicious deposits, the use of someone else’s or stolen cards, exchange between payment systems, which can be used when replenishing a player’s balance, etc. We have the right to inform the relevant organizations and law enforcement agencies about any type of fraud. The Company also has the right to use the services of collection agencies to recover the misappropriated funds. We are not responsible for any illegal use of the cards. In this case, it does not matter whether there was a statement from the user about their loss / theft.
7.8. A positive balance of the user’s account can be used to compensate for the damage incurred by the Company as a result of the fraudulent actions of the user. Any specific amount of funds from the user’s account can be transferred in favor of the Company. This is done in case of fraud and other criminal activities, including errors, etc.
7.9. The user must understand that a gaming account is not a bank instrument. Consequently, he is not subject to insurance, guarantees and other instruments used in insurance. Also, interest is not charged on the funds deposited in your account.
7.10. At any time, the player has the right to apply for the withdrawal of funds from the gaming account. In this case, the following conditions must be met:
- all funds in the user’s account have been checked for legitimacy, the absence of inappropriate actions performed with them, including, not a single payment has previously been canceled or revoked;
- all the necessary actions that are mentioned in clause 5 of these Terms have been carried out in full.
7.11. Winnings are paid out with no commission fees, only after the total bet turnover is 100% of the deposits made. That is, let’s assume that the player has replenished the account with 5,000 UAH. If he wants to withdraw funds from the deposit without paying commissions, he should place bets in the amount of 5,000 UAH or more. For smaller amounts, the user will be charged with a commission.
7.11.1. If the previous rule is not followed, the administration has the right to withhold a commission of 5% of the withdrawn amount. The commission is charged in all cases and until a 100% bet turnover is made, which corresponds to the amounts of deposits made.
7.12. When leaving a request to withdraw funds from a deposit, you should take into account a number of points.
7.12.1. To receive winnings and withdraw them from the deposit, you must go through a verification process. To do this, you must inform the administration about the confirmed phone number, e-mail address, as well as to provide the administration with a list of scanned documents that prove the user’s identity and the ID of the card through which the account was replenished.
7.12.2. The minimum withdrawal limit is UAH 300.
7.12.3. Before creating a withdrawal request, you need to make sure that all previously received bonuses have been wagered.
7.12.4. Funds that are less than the established limits are not put on withdrawal.
7.12.5. If the administration receives strong evidence that there were fraudulent actions on the part of the player, then it has the right to refuse to withdraw the winnings with the subsequent blocking of the user’s account.
7.12.6. We have the right to carry out additional checks on any transactions. Their term cannot exceed two days.
7.12.7. You must use the [email protected] mail to send scanned documents for verification.
7.12.8. To withdraw winnings from the gaming account, you must use the same payment systems through which the deposit was made. The account credentials from which the deposits were made must correspond to those that are used for the withdrawal.
7.12.9. When making a payment using a mobile phone number, we need to be sure that the number belongs to the user. Moreover, it must correspond to the phone number specified in the player’s profile. If the deposit is made from another personal number of the current player, additional verification should be completed, which will confirm the identity of the user. Payments using mobile commerce are made using the same Terms.
7.13. Withdrawal of winnings is made 24/7.
7.14. To withdraw your winnings, visit the Cashier section and follow the Withdrawal link. Next, you should indicate the desired amount of funds, as well as the withdrawal method that suits you. After that, it is necessary to follow the system prompts presented in the form of a brief instruction.
7.15 Payments to players are made in accordance with the laws of Ukraine.
7.16. Since in the machines of some providers one coin may not correspond to the value of one hryvnia, it should be borne in mind that the winnings paid in coins may not correspond to the amount received when the winnings are converted into UAH. Detailed information on this matter is contained in the instructions, located in the slots and provided by slots developers.
8. GAME RULES AND BET PLACEMENT ON THE WEBSITE
8.1. Before making a bet in the game, you need to make sure that the balance of the game account is credited. The user bears personal responsibility for each transaction.
8.2. When you click on the “Cashier” button, which is located on the website, the client enters the section where funds are deposited / withdrawn, and it is also possible to view the history of financial transactions.
8.3. The administration has the right to refuse the user to conduct a transaction. This can occur in whole or in part if the visitor has violated one of the paragraphs of these Terms. The transfer of funds is considered completed only after we confirm this. If the user has not received confirmation that the operation has been completed, and he is sure that everything has been done correctly, it is necessary to contact the support operators.
8.4. In some cases, you can cancel your bet by sending a request to the support team.
8.5. Once the user receives confirmation from us that the bet has been canceled, the procedure is considered completed. If the player has not received confirmation of the cancellation, the bet continues to be processed and can be accepted at any time.
8.6. The value of the credit in the game in most of the cases corresponds to the equivalent in hryvnia (except the case, described in section 7.16): 1 credit = 1 hryvnia. Some games have a fixed set of lines (5/10/20/40/100), where the bet can be regulated just by the amount of credits. Some games allow you to choose the number of lines (in most cases – 1, 3, 5, 9, 10). The maximum bet is individual for the game and can be up to UAH 4,000 per spin (one spin of the game reels).
8.7. The game has a control panel that allows you to adjust the size of the bet, in some games – the number of lines.
8.8. The amount of the bet per line determines the payout amount in case of a winning combination. The player selects the bet on the next spin (spinning the reel in the game, leading to a winning or losing combination) by clicking on the “Bet” button. When the size of the bet reaches the maximum value, next time the button is pressed, the player’s bet is reset to the minimum. When the button is clicked next time, the bet increases again. If there is a Max Bet button present in the game, pressing it increases the bet to the maximum level, which is acceptable with the current balance of the user. The total amount of the bet for the next spin will be displayed in the “bet” section in the game window. In some games, pressing the Max Bet button may trigger a spin at the already selected bet unexpectedly for the player. The administration is not responsible for such cases.
8.9. The selected active line determines the winning combination. Each active line is paid before starting the game. The number of active lines increases the size of the bet. Total bet is calculated according to the formula: “Number of lines x Bet per line = Total bet”. Depending on the game settings, you can choose the number of active lines. If the game has a Max Bet button, if clicked, then all lines are selected and the maximum bet size is assigned within the user’s current balance.
8.10. All games have an “Info” button, which opens the list of winning combinations of the game and the rules of the game.
8.10.1. The “collect” button allows you to transfer all won credits and end the current session. There may be buttons for selecting the number of lines participating in the game, maximum bet, autoplay, the ability to take winnings, “put on red or black” (see section 8.10.4).
8.10.2. After choosing the bet amount or the number of lines, the player clicks the “Start” button to start the spin. The required number of credits is deducted from the player’s balance, the game reel starts to spin. The spin stops automatically. Some games may have the “quick stop” function – pressing the “Start” button again leads to an early display of the spin result. After the end of the spin, the game automatically analyzes the combination of winning symbols and provides information about the winnings. In case of winning, depending on the game settings, multiple wins are possible on different lines within the same spin.
8.10.3. The “Autoplay” button switches the game to automatic mode of operation. Thus new spin starts automatically after the completion of the previous one. Winnings are calculated and paid. The next click of the autoplay button turns off the mode. The game ends and waits for further user actions.
8.10.4. The “Info” button (or “Paytable”) opens a paytable to the user, which displays detailed information on winning combinations, as well as the corresponding symbols. It also displays information about the bonus game (its availability, condition triggers for starting and winning), as well as general rules for the game (maximum possible bet, maximum number of active lines, configuration of active lines, etc.).
8.10.5. The “Risk-game” option (optional in some games) can be offered to the player after the completion of the rotation and calculation of the winnings, if the game is not in automatic mode. When you press the “Risk game” button, a special screen is displayed, on which the user must guess the color of the card back (red or black). The player must click on the “bet on black” or “bet on red” button. If the player guesses the color (regardless of the particular suit of the card: spades, hearts, diamonds, clubs), the winning is doubled. If the color of the suit is not guessed, the player loses the current winnings in the game.
8.11. To complete the game and transfer the current funds to the game account, you must leave the game page. If the player is in the “Risk game” mode, it is also enough to go to any other section of the website.
9. CONSPIRACY, DECEPTION, FRAUD, CRIMINAL ACTIVITIES
9.1. The following actions are prohibited, as they are considered material violations of these Terms:
- provision of any and, first of all, personal information that the user has entered into his account to third parties;
- fraud in any form, such as: the use of malicious applications and / or programs, the use of bots, etc., performing actions that allow you to obtain data from payment instruments, hacking into other users’ gaming accounts, using software errors to make illegal profits, etc. etc .;
- laundering of illegally obtained funds, as well as participation in other illegal activities that entail criminal consequences;
- collusion or attempted collusion (intentional or unconscious) with other users in order to commit illegal operations and actions that entail illegal enrichment at the expense of the Company or other users of the site.
9.2. If the administration suspects that the bonuses, rewards or incentives issued have been obtained illegally or they are used for abuse, the administration has the right at any time to suspend or completely cancel the planned payments and winnings that are associated with them.
9.3. The administration of the site https://slotscity.ua/ takes all necessary measures to identify and suppress the collusion, as well as the persons involved in it. In the event of damage to the user who has been seen in fraudulent actions, the administration disclaims all responsibility for what happened. In addition, our actions will be aimed at protecting the Company and users from fraud. All legal methods will be used for this.
9.4. A user who notices that someone is committing or is about to commit illegal (fraudulent) actions on the site must immediately inform the administration about this by e-mail [email protected]
9.5. If the administration suspects the user of fraud or intentions to commit it, it can at any time block his gaming account and deny access to the site’s services. In this case, the funds of the blocked client will not be returned, as they will become compensation for the damage received. In addition, we have the right to report illegal actions to law enforcement officials. In case the user is sure that the fraud was not his fault, he is obliged to fully contribute to the investigation of the incident.
9.6. In accordance with the laws of your jurisdiction, you are prohibited from committing any fraudulent actions in relation to other users of the site or directly to the Company itself. In particular, it is prohibited to use any software that serves for illegal receipt of funds. If something like that is found, the site administration has the right to block your account and withhold the funds that are on it as compensation for the damage caused.
10. OTHER PROHIBITED ACTIONS ON THE SITE
10.1. Aggressive or offensive communication, the use of profanity, threats and attempts to demean or violent actions directed at other users or employees of the Company are prohibited on the website.
10.2. Uploading information to the website in an amount that can cause the resource to malfunction is prohibited. In addition, you cannot perform any actions that may cause a malfunction in the functioning of the site. Including, the use of malware, viruses, Trojans, etc. is prohibited. Mass mailing, as well as spam, is also prohibited. It is forbidden to distort or delete the information on the website.
10.3. Users are obliged to use the services of this website for personal entertainment only. Copying materials, parts of the site or the entire resource is prohibited without obtaining the appropriate permission from the administration.
10.4. Users are not allowed to hack the site or attempt to do so. You cannot bypass the site’s security system, etc. Access to the site’s services will be blocked if the administration detects an attempt to hack the site or other actions that are used to bypass the security system or gain access to software or accounts of other users. Also, law enforcement agencies will be informed about illegal actions of the user.
10.5. In case of problems on the site, which will occur due to viruses, hacker and / or DDoS attacks, the administration makes every effort to eliminate the problems. At the same time, administration is not responsible for the actions of third parties. This also applies to the posting of illegal materials and links on the site by third-party users.
10.6. User accounts may not be sold or transferred to third parties.
10.7. Any bets made by players can be verified. The audit is carried out by the administration. In the event that fraudulent actions are detected on the part of the user, which include gaining an advantage by players who used errors or vulnerabilities of the site, the user’s account will be blocked. The blocking is carried out temporarily, and at the end of the proceedings – forever, if it is found out that the actions were intentional, with malicious intent. The decision on the return or non-return of the blocked client’s funds will be made in accordance with the circumstances.
11. PERIOD OF VALIDITY, CANCELLATION OF AGREEMENT
11.1. The user is responsible for all actions taken with his account until he receives confirmation from the administration that the account is closed. This corresponds to the period between the submission of the account closure request and our actions to implement the execution of the request.
11.2. We have the right to charge a commission and the amount owed until the user’s account is closed. In case of blocking or deleting an account, the money that was stored on the account cannot be returned. This also applies to bonuses and other rewards. After the account is closed, access to it becomes impossible.
11.3. After the player’s account is closed, neither party has and cannot have obligations towards each other.
11.4. Deletion and / or blocking of an account can be made by the administration without notice in the following cases:
- termination of the Company’s activities for the provision of services;
- if the account is linked to a previously deleted account;
- if the account is associated with a previously blocked account, while the balance of funds is returned upon request, except for the cases provided for in theseTerms;
- when trying to hack the site or participate in a collusion;
- in case of interference or attempts to manipulate the software;
- in case of illegal use of the account, for example, when trying to use the services of the site in jurisdictions where it is prohibited;
- when publishing offensive or derogatory information on the website.
11.5. In the absence of any actions on the account for 6 months or more, the administration has the right to close it without notice. In this case, the Site Terms and Conditions become invalid from the date the account is closed.
11.6. The administration has the right to close the account and inform about it in a letter sent to the email address that was specified by the user during registration. The balance of funds held in the account will be returned, except for the cases that are specified in these Terms and regarding fraudulent activities, illegal collusion, etc. If it is impossible to transfer funds to their legal owner, they will be transferred to the account of the supervisory authority.
12. CHANGES TO THE WEBSITE
12.1. The administration has the right at any time to make changes, as well as change the number and list of services offered on the website at its own discretion, if it is necessary to maintain the functionality of the resource.
13. SYSTEM ERRORS
13.1. The company tries to fix any errors or glitches that occur on the site as quickly as possible. The administration is not responsible for faulty equipment and information technology tools that are used by the user to access the site and use the services provided. Also, we are not responsible for the work of Internet providers that implement the ability to access the Network.
14. ERRORS AND / OR MALFUNCTIONS
14.1. During your stay on the site, circumstances may arise in which the rate or payment for services was made by mistake. For example, incorrect betting conditions that we did not correct or that occurred due to a software failure. The error may be in the calculation of the winnings for the user, etc. In these cases, the money paid to the players must be returned to the Company.
14.2. The administration has the right to cancel and / or restrict any bets made.
14.3. When using funds received to the player’s account by mistake or in violation of these Rules or legislation, the administration has the right to cancel the bets and / or winnings received by the user. If the winnings have already been paid by mistake, the administration considers that the amount has been transferred to the player in fiduciary management. The user is obliged to return all the funds that he received by mistake immediately at the request of the administration.
14.4. In the event of a software error on the side of the user, the administration, including employees and partners, are not responsible for the possible damage that the user will receive.
14.5. In case the information transmitted over the Internet is intercepted by intruders or third parties, the site administration, as well as its licensees, branches, other employees, etc. are not responsible for possible losses. All responsibility for this rests with the user who did not fully use the recommended means to protect Internet traffic and allowed the situation to happen.
15. LIMITATION OF OUR LIABILITY
15.1. Each registered user automatically agrees that, using the services of the site, an informed choice is made, all the possible risks that may arise are recognized in this regard and the user is fully responsible for his/her actions and choices.
15.2. The site is operated in accordance with these Terms and Conditions. The company is not obligated to give or offer any additional guarantees and assurances. We exclude our liability to the extent that it concerns provisions not specified in the Terms. All claims to the administration are accepted in writing by e-mail [email protected]
15.3. The site administration does not bear any responsibility for criminal offenses, damage caused, negligence, losses, loss of personal data, reputation, prestige, etc. that may occur. This also applies to any other losses that are not listed and that we cannot foresee now. Also, the administration is not responsible for the content of any resource, access to which was obtained through this site. It makes no sense to make claims to the administration in the event of the above situations.
16. VIOLATION OF TERMS
16.1. If the user violates the Terms and Conditions, he undertakes to fully compensate for the damage, which may include costs and expenses (including legal ones), claims, other costs, etc.
16.2. The user agrees to perform compensation for losses, as well as to protect the interests of the company, partners and all employees from claims, liability, costs, damage, court costs and any other costs that arise due to the following reasons and due to:
violations by the user of the Terms and Conditions of Use of the Website; – violation of the law by the user, as well as the rights of third parties; – providing access to the services of the site to third parties using the client’s personal data, it does not matter whether consent was voluntarily given to such actions or not. – crediting any winnings obtained by illegal / fraudulent means.
16.3. If the user has violated the Terms and Conditions, the administration reserves the right (but does not undertake) to do the following:
- send a notification using the client’s contact information that he violated the rules and with the requirements to stop such actions;
- to carry out a temporary / permanent blocking of the account, which implies the inadmissibility of using the services offered on the site;
- refuse to return funds, except in the cases provided;
- withdraw some or all of the funds from the account if the user has committed serious violations mentioned in these Terms.
16.4. In case of non-compliance with any of the provisions of these Terms, the administration has the right to cancel the user’s account and game account.
17. RIGHTS TO VARIOUS OBJECTS OF INTELLECTUAL AND OTHER PROPERTY
17.1. The software and everything else that is presented on this site is subject to copyright and other proprietary rights. They are owned by the Company or used under a license issued by the copyright holder to a third party. Any materials of a printed and non-print nature that are posted on the site can be downloaded exclusively to a personal PC. However, their printing or other use is permitted only for non-commercial use.
17.2. Free access to website materials is not a basis for granting the user rights to the Company’s intellectual property, which includes copyright, trademarks, logos, etc.
17.3. Any use as well as reproduction of trademarks, logos and other creative materials that are presented on the website is prohibited by law.
17.4. In the event of any prohibited actions, the user is fully responsible and is obliged to compensate for the damage and cover the costs that occurred through his fault. In addition, the user is obliged to immediately inform the administration everything that he knows about the commission of any prohibited actions by third parties. The guest is obliged to help in every possible way to correct the situation, help in investigations and provide other assistance if the above actions were performed using his profile data.
18. USER PRIVATE INFORMATION
18.2. After the client provides personal information, he/she automatically agrees that we have the right to process his personal data. This is necessary to comply with the Terms and Conditions, as well as to comply with regulatory and legal obligations of our Company.
18.3. We do not disclose personal information of users to third parties. The exception is the employees of the Company who need access to personal data of clients for the smooth provision of services.
18.4. All information received from you, including personal data, requests, statements and correspondence, is stored in the form of electronic copies.
19. COOKIES POLICY
19.1. Cookies are small text files that are stored on the user’s computer or other device with an Internet connection. They are necessary to collect information about the user who visits our site. This allows for faster access and services on subsequent visits to our site.
19.2. Cookies are used for the following purposes:
- creating duplicate gaming accounts and accounts to receive welcome rewards;
- making deposits solely for the purpose of receiving bonuses and activating gifts;
- attempts to receive payments without wagering the received bonuses;
- other attempts to obtain illegal gifts and bonuses.
- FULL NAME;
- residential address and other similar information;
- E-mail address;
- scanned documents confirming the identity and age of the user (passport, etc.).
- unimpeded provision of our website services;
- maintaining the game account and the player’s account;
- fast communication within the framework of any resource services;
- answers to questions, appeals and statements addressed to the administration or operators of the support service;
- more accurate and faster monitoring of the functionality of the site, as well as the quality of the services provided;
- quick determination of your interest in the services that we provide;
- improving the quality of options and services;
- the fastest possible notification of special offers, promotions, etc. that will be of interest to you;
- our ability to determine the age of the user; – fast accrual of winnings;
- obtaining accurate information about users, including through surveys conducted;
- collection of commissions and payments in cases where it is necessary;
- solution of any disputes and conflict situations;
- elimination of errors and possible problems that appeared on the site;
- stopping and preventing illegal actions or activities;
- unimpeded provision of all services and offers of the site.
- has the right to demand from the Company to delete or correct personal information, and may also object to processing if the user intends to deactivate the account;
- after appropriate explanations, user can provide incomplete information about himself/herself, this is possible only if the data are not decisive and are not required for the further provision of services;
- may impose restrictions on the processing of personal information under the following conditions: if it is necessary to clarify personal information and until the Company receives a complete list of updated data; in case of illegal processing of personal data and in cases where the player is against the fact that his personal information is subject to deletion, and instead, a restriction on its use is required; the company no longer requires the user’s personal data, but the player needs them for various purposes, for example, to implement or fully defend legal requirements; the user objects to the processing of personal information until the verification of the legal grounds that the Company has, for the smooth processing of personal data.
- has the right to receive, upon request, personal information about himself/herself, which must be provided by the Company in a machine-readable format and structured form;
- may transfer his personal data to another authorized employee of the Company;
- has the right to know: whether the storage of personal information continues on the Company’s servers;
- to find out from the representatives of the administration the purpose of storing and processing information, as well as in which categories the processing of personal information takes place;
- request the ability to access information about yourself that is stored by the Company;
- find out the terms of storage and processing of personal information by the Company, as well as receive information about the criteria that are used to determine the terms of storage of personal data;
- submit complaints in accordance with the procedure provided for by the above-mentioned Law of Ukraine “On the Protection of Personal Data” if the user is sure that the Company has violated the law on the protection of personal information.
- provision of accurate and truthful personal information to the extent the necessity of the smooth provision of services (detailed information on the required data is available on the website);
- in the event of a change in personal information, it is necessary to provide up-to-date information as soon as possible in accordance with the Terms and Conditions applicable on the website;
- if the user finds out that third parties have gained access to personal information, it is necessary to urgently inform the administration representatives about this;
- if the player does not agree with one or more purposes of information processing, as well as in the event of an intention to stop processing personal information, he must send an appropriate message to the administration;
- we have the right to terminate the contractual relationship that is provided for by these Terms and Conditions in the event that the user refused to provide personal information for its further processing;
- we are obliged to inform the user of all changes and corrections made, including the elimination of personal information;
- we are obliged to notify the player about the changes made that were made by third parties that are affiliated with the site companies (this is only true if this does not require the use of the Company’s efforts, which are incommensurate with the ability to perform their duties); – The company is obliged to inform the player that his personal information has been transferred to third parties within the framework of the existing Terms and legislation of Ukraine;
- we are obliged to provide the user’s personal data at his request (information can be presented in a structured and machine-readable form);
- if there is a leak of personal data, the administration is obliged to urgently (within 72 hours) inform the supervisory authorities about it, and if it is impossible to provide such information within the specified time, a notification must be sent to the supervisory authority explaining the reasons;
- we are obliged to notify the user as quickly as possible in case of loss or leakage of personal information, especially if there is a threat to his rights and freedoms;
19.3. It should be remembered that it is impossible to receive quality services on the Slots City® casino website without cookies. If you are interested in details about cookies, you must submit a corresponding request to the support service.
20. COMPLAINTS, INQUIRIES AND NOTICES
20.1. To submit appeals, complaints and other requests, you must contact the support service operators, who should explain the problem solutions as clearly and concisely as possible.
20.2. We copy and save all requests on our server. In the future, they may be needed as the final evidence for resolving a conflict situation.
20.3. The user agrees that the results of the games on the site are determined exclusively by chance, respectively, the final result must be taken in the form in which it was received. In the event that a discrepancy is noticed between the results of the games that appeared on the user’s computer and on the company’s server, it should be recognized that the latter are more accurate and cannot be disputed. This also applies to the player’s account balance. The data displayed on the server takes precedence over the information presented on the user’s device. In the event of an erroneous accrual of funds due to failures or human factors, they must be returned to the Company.
21.1. Background information, Terms and Conditions, etc. are written in Ukrainian. Any translation into another language or interpretation must be based on the original text in Ukrainian. The version in the original language has priority, therefore, all translations can be considered secondary.
22. TRANSFER OF RIGHTS AND OBLIGATIONS
22.1. The company has the right to transfer these Terms and Conditions to other companies (partially or completely). In this case, the consent of the users is not required. This will be considered fair if the client is able to use the services of the site on the same, no less favorable terms for himself.
23. CIRCUMSTANCES OF FORCE
23.1. In the event of force majeure circumstances, the Company is not responsible for non-fulfillment or delays in the implementation of the Rules and obligations in relation to users. Force majeure circumstances include: wars, natural disasters, epidemics, civil unrest, interruptions in the operation of public communication networks, DDOS attacks, and so on, which may have adverse consequences, and what can be called “force majeure”.
23.2. For the duration of the force majeure situation, the activity of the site is considered stopped. For the same period, there is a deferral for the fulfillment of the Company’s obligations to users. We will try to solve the problems arising from force majeure as quickly as possible. All possible technical and human resources will be used for this.
24.1. Users are obliged to comply with their obligations. Non-fulfillment of the latter is possible only in the event of force majeure circumstances. The same applies to the obligations of the Company to the players.
24.2. The Company’s refusal to fulfill its obligations is legally binding only if it is transferred to the user in writing. In this case, a waiver of obligations is possible only in the event of force majeure or exceptional cases, which are mentioned in these Rules.
25. SEVERABILITY OF THE AGREEMENT
25.1. In the event that one or more Terms and Conditions and / or Regulations become invalid, the rest of the Rules are considered legal and do not lose legal force in accordance with applicable law. The part of the Rules that has become invalid or impossible for execution must be changed in accordance with applicable law. However, the changes should reflect the original targets as closely and accurately as possible.
26. LEGISLATION AND JURISDICTION
26.1. These Terms and Conditions should be interpreted in full accordance with the laws and legal foundations of Ukraine. Users must unconditionally obey the exclusive law of the jurisdiction of Ukraine. Any disputes, including claims or counterclaims, must be resolved in accordance with the laws of Ukraine and these Terms and Conditions, which take priority over the interim provisions.
27.1. All links on the site that lead to third-party resources are outside of the Company control. However, they may not be mentioned in these Terms. We are not responsible for the content of third party sites, including the advertisements, products or services displayed on them. To navigate through them or not is a user’s own decision. When following links to third-party websites, customers do so at their own risk.
28. RETURN OF FUNDS
28.1. If the administration receives confirmation that the user is trying to abuse the lack of explanatory information in these rules, as well as improperly or inlegitimally uses bonuses, individual offers, etc., it has the right to take appropriate measures. Prohibited strategies and tools include:
28.1.1. In the event that the above means and strategies are used by the user, the Company may prohibit the payment of rewards in whole or in part, as well as change the customer loyalty policy. This user account and gaming account may be temporarily / permanently blocked. In the event when funds remain on the account of the blocked user, the Company is not obliged to return them and can use the money at its own discretion as a financial instrument to minimize damage.
28.2. Any promotions held by the Company should not be construed as unconditional obligations to users. We are not responsible for possible errors that appeared during promotions due to the negligence of third parties (software providers, etc.). In case of errors, the administration makes every possible effort to eliminate them.
29. ACCOUNTS, BONUSES AND WAGERING
29.1. After registering on the website, the user gets access to two different accounts – bonus and real, which are combined into one joint account.
29.1.1. The real account receives money transferred by the user and winnings. From the same account, debits occur when placing bets or withdrawing the earned. Thus, this account contains real funds that can be withdrawn at any time.
29.1.2. The bonus account receives bonuses, rewards, winnings that were received using promotional codes, etc. From here, funds are debited when wagering the received bonuses. The debiting from the bonus account is made only after there is no money left on the real balance.
29.2. The main features of a real account.
29.2.1. Real account becomes available at the time when there is a sufficient amount of funds on it required to place bets. Suppose there are 200 hryvnias on the total account, and they are distributed in equal proportions between the real and bonus accounts. After making 10 bets of 5 hryvnia and winning 500 hryvnias, 50 hryvnias are debited from it as the bets made, and a win of 500 hryvnias is charged. That is, 100 hryvnia will remain on the bonus account, and 550 on the real one.
29.2.2. After the user leaves a withdrawal request from the real account, all active bonuses and chargings are canceled.
29.2.3. You can place bets in table games and in the “Live” section only from a real account.
29.3. The main features of the bonus account.
29.3.1. Its activation is carried out only after the real money on the real account runs out. In this case, the bets for the game are made from the bonus account and the bonus wagering rules come into force.
29.3.2. Withdrawing money from the bonus account is not possible.
29.3.3. If an amount remains on the account that is less than 1 hryvnia, it is considered that the wagering rule is complete.
29.3.4. During the wagering, the money remaining on the bonus account is transferred to the real account after the wagering process is complete. Suppose that the user’s account has 200 UAH with a wagering requirement of 2,000. After placing bets for 2,000 UAH, the wagering rules are considered fulfilled, all received winnings will be credited to the real account and can be withdrawn from there. In turn, the bonus account is reset to zero.
29.3.5. Wagering is not possible in board games and in the “Live” section
29.4. https://slotscity.ua/. Website bonuses
29.4.1. The website has a bonus program. New registered users and regular visitors of the website can become its members. The player has the right to refuse to receive any bonuses and promotions. To do so, you need to send a letter of inquiry to the administration via the email indicated on the website. You can also contact the support service using the online chat.
29.4.2. When charging bonuses, it should be borne in mind that each of them has its own rules and conditions, they must be studied before agreeing to receive promotions.
29.4.3. The amount of new bonuses is summed up with the amount of existing ones. All bonuses must be wagered according to individual rules. The amount of wagering can be found at the time of receiving the reward.
29.4.4. There are no restrictions on the number of bonuses accrued to the user.
29.4.5. The website can receive different types of bonuses.
220.127.116.11. In the form of money. Any user can receive a bonus in the form of cash promotions as a certain percentage of the funds added to the deposit. These bonuses are issued with a mandatory wagering requirement.
18.104.22.168. Free spins. Free spins are awarded in different games if certain conditions are met. Wagering is required only from the amount of winnings received.
22.214.171.124. It is possible to receive two types of bonuses at the same time – both cash and free spins. In this case, wagering for both rewards is required. The wagering amount is summed up.
29.5.4. The wagering requirements are shown as a progressive line across activated rewards in the Promotions section. In case several rewards are activated, the wagering is done gradually, starting from the first given out.
29.5.5. Until the first activated bonus is wagered, the wagering of the second and any subsequent ones is impossible.
29.5.6. When the progress line is filled up to 100%, it is considered that the bonus has been cleared. At 23:59 from the “Promotions” section, all wagered bonuses disappear.
29.5.7. Bonuses are deleted automatically and cannot be restored if the user has not logged into the account for more than 30 days.
29.5.8. You can wager bonuses in traditional games with the exception of slots from Igrosoft and BGaming, which do not have reels. It is impossible to play bonuses in Live games, as well as table games.
29.5.9. When wagering, the maximum bet cannot exceed 50 UAH.
29.5.10. A standard period of 30 days will be allocated for wagering bonuses. Bonus funds are canceled if they are not wagered within 30 days.
29.6. Making bets and withdrawing winnings with activated bonuses.
29.6.1. All the money transferred to the account is used to place bets. If the money on the real account runs out, a bonus account becomes available, from which you can continue to place bets.
29.6.2. All winnings received from bets made from the bonus account are credited there. They can be withdrawn only after full wagering.
29.6.3. After the bonus wagering is completed, the remaining amount from the bonus account is transferred to the real one and can be withdrawn.
29.6.4. An active bonus becomes invalid if its amount for any reason is less than one hryvnia. In this case, you no longer need to wager it.
29.6.5. The bonus can be canceled automatically if bets made using the bonus have been, but the win has not been received. In this case, the bonus account balance is reset to zero.
29.7. Abuse of rewards and bonuses
29.7.1. The website administration has the right to study user transactions at any time. In the event that we identify the abuse of bonuses and / or rewards, we will cancel them.
29.7.2. If we find out that a player is using promotions or any other bonuses for a sole purpose (for example, to regularly receive winnings without depositing their own funds into the account), then we will exclude such a user from all promotions and cancel all previously made bonus offers.
29.7.3. To make it clear what we consider to be abuse of bonuses, here are a few examples.
126.96.36.199. The player makes large bets all the time (at least $ 5) in order to increase the balance of the bonus account as quickly as possible, and after achieving this goal, he sharply reduces the amount he plays (more than 2 times).
188.8.131.52. A rather strange game strategy is used. For example, at first, the user bets high in games that have a low contribution, and then abruptly switches to the opposite option: he makes small bets in games with a large contribution. In this case, the user is immediately excluded from the bonus program.
29.7.4. If the site administration notices that the player is abusing bonus offers, it has the right to take appropriate measures: cancel and delete all existing active bonuses, block the account and game account, etc.
29.7.5. If the user provided a non-existent phone number and e-mail address during registration, we have every right to restrict the issuance of bonuses, cancel those already received and, in some cases, block the gaming account.
29.7.6. The administration has the right to make changes, including cancellation of bonuses and offers of the “Promo” category. This can be done at any time and at our discretion.
30. PROTECTION OF PERSONAL DATA
30.2. The subjects of personal / personal data are visitors to this site, as well as everyone who uses the services provided here. Hereinafter they will be referred to as “User”, “Player” or “You”.
30.3. When jointly referring to the site administration and users, they may be referred to as “Parties”. When mentioned separately – “Party”.
30.4. This Policy explains how we use and protect personal information provided by users. The administration strictly follows the laws of Ukraine. Including Law No. 2297-VI of 1 June 2010 on Protection of Personal Data.
30.5. Player information is processed transparently and honestly. We do not collect personal data for purposes other than the uninterrupted access of users to the games of the site.
30.6. We collect the minimum necessary information that is used solely for its intended purpose. We do not need extra data, and we never ask you to transfer it to us.
30.7. We are committed to being accurate, so we need only actual information. If we notice an error, we ask users to provide more accurate information.
30.8. We store personal data of users for only the necessary period of time and no longer than it takes for players to freely access all the services of the resource.
30.9. We process personal information in such a way that it is maximally protected from illegal and unauthorized access by third parties. In addition, we use all possible means and organizational measures that prevent the possible loss or destruction of personal data.
30.10. As information that we collect, process and store, we need the following data:
30.11. All information provided must be correct and valid. The user is responsible for the accuracy of the transmitted data. If an error is found in personal data, this must be immediately reported to the administration.
30.12. Usage of users personal data.
30.12.1. Personal data is required to identify the player during registration.
30.12.2. For the correct execution of financial transactions from the user to us and from us to the user.
30.12.3. The player’s payment data (numbers of cards, e-wallets, their validity periods, etc.) are necessary for smooth payment for the services provided on the site.
30.12.4. Also, the personal information of users is used for such important purposes as:
30.13. Disclosure of personal information of users
30.13.1. Players’ personal information may be shared with our affiliates and business partners. At the same time, their territorial affiliation and jurisdiction does not matter.
30.13.2. We guarantee that any companies to which personal information is transferred are fully prepared and aware of the rules for its storage and processing, therefore they operate in full compliance with the Law of Ukraine No. 2297-VI dated 01.06.2010 “Protection of Personal Data”. All necessary provisions of this law are fully complied with.
30.13.3. Our company, as well as any other affiliated with us, may involve third parties for the full processing of personal data of users. The processing is carried out in accordance with the goals and objectives mentioned above. At the same time, any actions related to the personal information of the players are carried out on a contractual basis, which is formalized in accordance with the laws of the country.
30.13.4. Users’ personal data may be transferred to various government, executive or regulatory organizations, which have the right to demand their disclosure.
30.13.3. Our company, as well as any other affiliated with us, may involve third parties for the full processing of personal data of users. The processing is carried out in accordance with the goals and objectives mentioned above. At the same time, any actions related to the personal information of the players are carried out on a contractual basis, which is formalized in accordance with the laws of the country.
30.13.4. Users’ personal data may be transferred to various government, executive or regulatory organizations, which have the right to demand their disclosure.
31. RIGHTS AND OBLIGATIONS OF THE PARTIES DURING THE PROCESSING OF PERSONAL DATA
31.1. User rights
31.2. Obligations of the user
31.2.1. Registration on the site is an automatic confirmation that after sending a notification of disagreement with any of the purposes of processing personal data or after sending a statement of intent to stop processing personal information, the player can no longer claim to receive quality services. Such statements are the basis for the termination of any relationship between the Parties.
31.2.2. The user is solely responsible for the accuracy, relevance and veracity of personal information sent to the Company.
31.3. Company rights
31.4. Obligations of the Company
31.5. In addition to the provisions listed above, the Parties have other rights and obligations that are provided for by the Law of Ukraine “On the Protection of Personal Data”.
31.6. The storage period for personal data is not limited and applies to the entire period of the contractual relationship between the Parties, which are specified in these Terms and Conditions. After the termination of the contractual relationship, the data is stored on the Company’s servers for another 3 years, unless the user receives requests his/her data to be deleted.
32. LEGAL PROTECTION OF PERSONAL DATA
32.1. We are guided only and exclusively by all the provisions prescribed in the Law “On the Protection of Personal Data” No. 2297-VI dated 01.06.2010.
33. ACCESS, DELETION, CORRECTION OF PERSONAL DATA
33.1. If the user intends to view the personal information sent to the administration, make adjustments to it or delete it irrevocably, then it is necessary to form an appropriate request and send it to the administration.
33.2. The request is also necessary if the player wishes to receive information on how the confidentiality of his personal information is ensured.
33.3. The request is submitted in writing. It is necessary to indicate the name and address of the user, as well as brief information describing the information that is required. The request can be sent to the email address [email protected]
33.4. Together with the request, the user must send a copy of the passport for identity verification and identification.
33.5. The company has the right to collect fees from users who send repeated requests for information, copying data, etc. A fee will be charged if we consider such requests to be excessive.
33.6. We have the right not to respond to requests that are deemed unreasonable or excessive.
34. Contact information
The information on the site is provided by the company “GAMEDEV” company EDRPOU code: 43397203. Address: Ukraine, Kiev, Novopechersky lane, house 18, office 32.
You can contact the support service at [email protected]
You can also contact the administration by numbers: +38 (093) 170-12-66, +38 (044) 506-17-74, 0-800-750-774.